Privacy Policy
Your privacy matters to us. This policy explains what data we collect, how we use it, and your rights as a Vehport user.
01Information We Collect
- →Full name, email address, and phone number at registration
- →Delivery address and state of residence
- →Vehicle preferences, search history, and saved listings
- →Payment information (processed securely — card details are not stored by Vehport)
- →Identity documents submitted for account verification (BVN, NIN, or passport where required)
- →Communication records: support tickets, chat logs, and emails
- →IP address, browser type, device type, and operating system
- →Pages visited, time on site, and click patterns
- →Cookies and similar tracking technologies (see Cookies Policy)
- →Transaction logs and bid history
02How We Use Your Information
We use your information to:
- →Process vehicle import transactions and coordinate logistics on your behalf
- →Communicate with you about order status, shipping updates, and port clearance
- →Verify your identity and prevent fraud
- →Send service notifications, invoices, and transaction receipts
- →Improve our platform, services, and user experience
- →Comply with legal and regulatory obligations
- →Send marketing communications (only with your explicit consent — you can opt out at any time)
03Data Sharing
We may share your information with third parties only as necessary to deliver our services:
- →International shipping companies and freight forwarders (name, consignee details for shipping documents)
- →Licensed Nigerian customs clearing agents (for NCS documentation)
- →Last-mile delivery and logistics providers (name, phone, delivery address)
- →Payment processors (for transaction processing — we do not share full card details)
- →Identity verification services (where legally required)
- →Auction houses (Copart, IAAI, Manheim) for bid placement on your behalf
We may disclose your information if required by law, court order, or a regulatory authority, or to protect the rights, property, or safety of Vehport, our users, or the public.
04Data Security
Vehport implements industry-standard safeguards to protect your personal information:
- →256-bit SSL/TLS encryption for all data transmitted between your browser and our servers
- →Encrypted storage for sensitive data fields
- →Role-based access controls — only authorised staff access customer data
- →Regular security audits and penetration testing
- →PCI-DSS compliant payment processing via our payment partners
05Your Rights
Under applicable Nigerian data protection law (NDPR) and international standards, you have the right to:
- →Access — request a copy of personal data we hold about you
- →Correction — request correction of inaccurate or incomplete data
- →Deletion — request deletion of your data, subject to our legal retention obligations
- →Portability — receive your data in a structured, machine-readable format
- →Objection — object to processing based on legitimate interests or for direct marketing
- →Withdrawal of consent — withdraw consent for marketing at any time
To exercise any of these rights, email privacy@vehport.com with your full name and account email. We will respond within 30 days.
Note: We are required by law to retain certain transaction records for a minimum of 6 years for tax and regulatory compliance. Deletion requests cannot override these obligations.
06Data Retention
We retain your data for as long as necessary to provide our services and comply with legal obligations:
- →Account data — retained for the life of your account plus 2 years after closure
- →Transaction records — retained for 6 years for financial and tax compliance
- →Communication records — retained for 3 years
- →Marketing preferences — updated immediately on opt-out
08Changes to This Policy
We may update this Privacy Policy from time to time. When we make significant changes, we will notify you by email and display a notice on the platform. The Effective Date at the top of this document reflects the date of the most recent revision.